BBQHub Terms and Conditions

Effective date: September 2026 Operator: LevITec by Zauner / BBQHub Website: https://bbqhub.eu

1. Scope and Definitions

1.1 Scope

These Terms and Conditions govern the use of the BBQHub platform, hereinafter referred to as the “Platform”, as well as the contractual relationship between LevITec by Zauner, hereinafter referred to as the “Provider”, and customers of the Platform.

Customers include in particular event organizers, clubs, associations, companies, other organizations, and individuals using BBQHub for the organization and administration of events.

1.2 Users

Users are natural persons who access BBQHub through their own user account or through access provided by a customer.

Users may include in particular:

event organizers and their staff
club and association representatives
jury members
team representatives
participants
other persons authorized for an event

The provisions of these Terms and Conditions relating to secure and permitted use of the Platform also apply accordingly to such users.

1.3 Individual Agreements

Individual agreements, quotations, or written service descriptions agreed between the Provider and the customer take precedence over these Terms and Conditions.

Where a Data Processing Agreement has been concluded, its provisions apply additionally to the processing of personal data covered by that agreement.

1.4 Mandatory Legal Provisions

Mandatory statutory rights, in particular consumer protection rights, remain unaffected.

2. Conclusion of the Contract

2.1 Formation of the Contract

A contract for the use of BBQHub may be concluded in particular through:

acceptance of an offer issued by the Provider
ordering or booking a BBQHub service
conclusion of an individual agreement
activation of a paid service by the Provider
another expressly confirmed agreement between the Provider and the customer

The mere creation of a user account does not automatically create an entitlement to any specific paid service.

2.2 Electronic Communication

Contractual declarations and notifications may be made electronically unless stricter formal requirements are prescribed by law.

This includes in particular communication by email and notifications made through the Platform.

3. Description of Services

3.1 Platform

BBQHub is provided as a web based Software as a Service solution.

The Platform may include in particular the following functionality:

event administration
participant and team administration
jury administration
digital recording of evaluations
calculation of results and rankings
participant registration
generation of statistics and analyses
sending of event related information
creation of documents and PDFs
provision of event related information to participants and authorized persons

The actual scope of services is determined by the service booked or otherwise agreed.

3.2 No Guarantee of Specific Business Results

The Provider supplies the technical functions agreed for the Platform.

The Provider does not guarantee any particular commercial, organizational, or event related result.

3.3 Further Development

The Provider may further develop the Platform and modify functionality, provided that the essential purpose of the agreed service is not unreasonably impaired.

Such changes may be necessary in particular due to:

technical developments
security requirements
legal requirements
changes to technologies used
improvements to usability
changes to external interfaces or services

Material changes that significantly affect the agreed use will, where reasonably possible, be communicated in advance.

3.4 Test and Preview Features

Functions expressly marked as test versions, preview, beta, or similar may have limited availability and may be modified or removed at any time.

4. User Accounts and Access Protection

4.1 User Accounts

User accounts may generally only be used by the respective authorized person.

Users must keep their access credentials confidential and take appropriate measures to prevent unauthorized access.

Personal login credentials may not be shared with other persons unless such sharing is expressly provided for by the Platform or authorized by the Provider.

4.3 Suspected Misuse

If there is reason to believe that a user account or access credentials have been compromised, the Provider must be informed without undue delay.

The Provider may temporarily suspend affected access if this is necessary to protect the customer, other users, or the Platform.

4.4 Permissions

Customers are responsible for appropriately managing roles and permissions within their area of responsibility.

Access rights and permissions that are no longer required must be removed in a timely manner.

5. Customer Obligations

The customer undertakes in particular to:

process only accurate and lawfully collected data through the Platform
appropriately manage user accounts and permissions
use personal data only for lawful purposes
fulfil applicable information obligations towards participants and other data subjects
ensure that the necessary rights exist for any content uploaded or entered
not use the Platform for unlawful purposes
inform the Provider of relevant organizational or technical changes where such changes may affect the provision of services

The customer remains responsible for the event organized by the customer and for its organizational execution.

6. Event Administration, Evaluations and Results

6.1 Event Data

The customer is responsible for the correct configuration of its event.

This includes in particular:

competitions and categories
teams and participants
jury members
evaluation rules
assignments
schedules
event specific settings

6.2 Evaluations

Evaluations are entered by the users designated for this purpose.

The Provider assumes no responsibility for the substantive correctness of an evaluation submitted by a jury member or another user.

6.3 Calculation of Results

BBQHub calculates results based on the data available within the Platform and the configured rules.

Incorrect or incomplete input data may therefore result in incorrect results.

6.4 Review Before Publication

The organizer is responsible for appropriately reviewing relevant event settings and results before final publication.

7. Permitted Use

The Platform may only be used for lawful purposes.

The following activities are prohibited in particular:

unauthorized access to data or user accounts
manipulation of evaluations or results
circumvention of security mechanisms
automated mass access that adversely affects the stability of the Platform
introduction of malware
intentional overloading of the Platform
use for unlawful activities
unauthorized publication of personal or confidential information
reverse engineering, decompilation, or similar activities to the extent that such restrictions are legally permissible
security testing or automated vulnerability scanning without prior approval from the Provider

Where there is a reasonable suspicion of misuse, the Provider may take appropriate protective measures.

8. Availability, Maintenance and Support

8.1 Availability

The Provider aims to maintain high availability and stable operation of the Platform.

However, permanent and uninterrupted availability cannot be guaranteed unless a separate Service Level Agreement has been expressly agreed.

8.2 Maintenance

Maintenance work will, where reasonably possible, be carried out in a manner that minimizes disruption to normal use.

Where scheduled event times are known to the Provider, the Provider will, where reasonably possible, avoid planned maintenance during critical event periods.

8.3 Security Updates

The Provider may apply necessary security updates or urgent technical changes at short notice where required to protect the Platform or the data processed through it.

8.4 Support

The scope and availability of support depend on the service agreed with the customer.

Unless specific response or recovery times have been agreed, there is no entitlement to a particular response time.

9. External Services and Technical Dependencies

The Provider may use external service providers for the operation of the Platform.

These may include in particular:

hosting providers
database services
email delivery services
domain and DNS services
security and infrastructure services
technical support or development service providers

Where such providers process personal data, the applicable data protection provisions and any relevant Data Processing Agreements apply additionally.

The Provider is only responsible for outages of external services to the extent that the cause of such outages is legally attributable to the Provider.

10. Prices, Invoicing and Payment

10.1 Prices

Paid services may include in particular:

event licenses
platform licenses
hosting services
premium functionality
support services
individual customizations
technical services
on site support

The applicable price is determined by the relevant quotation, order, booking, or individual agreement.

10.2 Taxes and Duties

Unless expressly stated otherwise, prices are exclusive of applicable statutory taxes and duties.

Tax treatment is governed by the applicable legal provisions.

10.3 Invoicing

Invoices may be delivered electronically.

The payment period is determined by the respective invoice or individual agreement.

10.4 Late Payment

In the event of late payment, the Provider may temporarily restrict access to paid services after an unsuccessful reminder and the expiry of a reasonable additional payment period.

Statutory default interest and other legal rights remain reserved.

11. Data Protection and Data Processing

11.1 Data Protection

Personal data is processed in accordance with applicable data protection law.

This includes in particular:

the Swiss Federal Act on Data Protection
the EU General Data Protection Regulation where applicable

Further information on the processing of personal data is provided in the current BBQHub Privacy Policy.

11.2 Different Data Protection Roles

The Provider’s role under data protection law depends on the relevant processing activity.

For data processed by the Provider for its own purposes, for example customer account administration, invoicing, system security, or internal business operations, the Provider may act as the controller.

Where an event organizer processes personal data relating to participants, teams, jury members, or other persons through BBQHub and the Provider processes such data exclusively on behalf of the organizer, the organizer generally acts as the controller and the Provider acts as the processor.

11.3 Data Processing Agreement

Where processing on behalf of a customer takes place within the meaning of applicable data protection law, the customer and the Provider shall enter into an appropriate Data Processing Agreement or DPA.

The agreement shall address in particular:

subject matter and purpose of the processing
types of personal data
categories of data subjects
customer instructions
confidentiality
technical and organizational measures
sub processors
assistance with data subject rights
handling of personal data breaches
return and deletion of data following termination

11.4 Sub Processors

The Provider may use suitable sub processors to deliver the Platform services.

Where required under applicable data protection law, such sub processors shall be engaged in accordance with the conditions and approval procedures defined in the relevant DPA.

11.5 Data Security

The Provider implements appropriate technical and organizational measures to protect personal data against risks including:

unauthorized access
accidental disclosure
manipulation
loss
destruction
misuse

Such measures are reviewed on a risk based basis and further developed where necessary.

11.6 Personal Data Breaches

Where the Provider becomes aware of a data security breach affecting customer data, the Provider shall inform the customer in accordance with applicable statutory and contractual requirements.

12. Data, Backups and Data Export

12.1 Ownership of Customer Data

Content and data provided within BBQHub by the customer or its users remain attributable to the respective customer or other applicable rights holder.

Use of the Platform does not transfer ownership of such rights to the Provider.

12.2 Right of Use for Service Provision

The customer grants the Provider the rights required for the technical operation of the Platform to store, process, secure, and display the submitted data to the extent necessary to provide the agreed services.

12.3 Backups

As part of its operational concept, the Provider creates appropriate backups of the production systems operated by the Provider.

Such backups do not replace any separate archival or documentation obligations of the customer concerning commercially or organizationally important information.

Where export functionality is available, customers are advised to additionally export particularly important event data.

12.4 Data Export

Where technically available, customers may export their data using the available export functionality.

Following termination of the contract, the customer may request an export of its customer data within a reasonable period where technically possible and legally permissible.

12.5 Deletion

Deletion of personal data is governed by:

agreed retention periods
the Privacy Policy
any applicable DPA
statutory retention obligations

Data contained in backup systems may, for technical reasons, remain stored until expiry of the applicable backup cycle, provided that such data is not used for normal processing purposes during that period.

13. Confidentiality

The Provider and the customer undertake to appropriately protect non public confidential information belonging to the other party.

Confidential information includes in particular:

non public business information
access credentials
internal event information
technical information
security information
personal data
unpublished analyses or results

Mandatory disclosure obligations under applicable law remain unaffected.

14. Rights to the Platform

14.1 Rights of the Provider

All rights relating to the Platform, source code, designs, trademarks, logos, data models, and other components developed by the Provider remain with the Provider or the respective licensors.

14.2 Open Source and Third Party Components

Where BBQHub uses third party software components or open source components, the respective license terms of those components apply additionally.

14.3 Right of Use

For the duration of the contract, the customer receives a non exclusive and non transferable right to use the BBQHub services booked by the customer.

There is no entitlement to receive the source code unless this has been expressly agreed individually.

14.4 Customer Content

Rights to content provided by the customer, including:

logos
images
documents
event information
text

remain with the respective rights holder.

The customer shall ensure that it has the necessary rights to use such content.

15. Defects and Errors

15.1 Reporting

Technical errors should be reported to the Provider as soon as reasonably possible and with sufficient information to allow investigation.

15.2 Remediation

For reproducible errors within the agreed scope of services, the Provider will take appropriate measures to investigate and remedy the issue.

The type, priority, and timing of remediation depend in particular on:

severity of the error
impact on the Platform
security relevance
impact on ongoing events
technical complexity

15.3 No Guarantee of Complete Error Free Operation

According to the current state of technology, software cannot be guaranteed to operate completely free of errors under every possible combination of devices, browsers, networks, and user input.

16. Liability

16.1 Unlimited Liability

The Provider shall be liable without limitation where a limitation of liability is not permitted by law.

This applies in particular to damage caused intentionally or through gross negligence.

Mandatory statutory liability claims remain unaffected.

16.2 Ordinary Negligence

In cases of ordinary negligence, the Provider shall, to the extent legally permissible, only be liable for breach of material contractual obligations and for damage that was foreseeable as a typical consequence of such a breach at the time the contract was concluded.

16.3 Input and Evaluations

The Provider shall not be liable for damage caused exclusively by incorrect, incomplete, or manipulated input by customers or users.

This applies in particular to:

evaluations entered by jury members
incorrect participant information
incorrect team assignments
incorrect event parameters

16.4 External Infrastructure

The Provider shall not be liable for disruptions outside its reasonable sphere of influence.

These may include in particular:

failures of the internet connection at the event location
mobile network disruptions
errors affecting user devices
failures of external infrastructure
disruptions affecting third party providers

This does not apply where the Provider is legally responsible for the selection, operation, or monitoring of the relevant service and a breach of duty has occurred.

16.5 Data Loss

Where data loss is caused by a breach of duty attributable to the Provider, liability shall be governed by applicable law and the liability provisions set out above.

17. Suspension of Access

The Provider may temporarily suspend user accounts or customer areas where necessary due to:

specific security risks
misuse of the Platform
unlawful use
attacks against technical infrastructure
material risks to other users or customers
statutory or regulatory requirements
material payment default following an appropriate reminder

Where reasonably possible, the customer will be informed of the suspension and the reason for it.

The suspension will be lifted once the underlying reason no longer exists and restoration of access is reasonably acceptable.

18. Contract Duration and Termination

18.1 Contract Duration

The duration of the contract is determined by the applicable quotation or service booked.

Event based licenses may be limited to a specific event period.

18.2 Ordinary Termination

Ordinary termination is governed by the individually agreed contractual term.

Where no different arrangement has been agreed, ongoing subscriptions may be terminated with 30 days’ notice to the end of the applicable billing period.

18.3 Extraordinary Termination

Either party may terminate the contract for good cause.

Good cause may include in particular:

serious or repeated misuse
intentional manipulation of the Platform
material security violations
material contractual breaches
persistent payment default despite reminder and additional payment period
legal impossibility of continuing to provide the service

18.4 Consequences of Termination

Following termination:

contractual usage rights end
user access may be disabled
data may be exported in accordance with Section 12
data will be deleted or retained in accordance with statutory, contractual, and data protection requirements

Services already fully performed are generally non refundable.

Mandatory statutory rights remain unaffected.

19. Force Majeure

Neither party shall be liable for non performance or delayed performance of obligations to the extent caused by events outside its reasonable control.

Such events may include in particular:

natural disasters
power outages
widespread telecommunications outages
war or comparable events
government measures
severe regional or international infrastructure failures
large scale cyberattacks

The affected party shall take reasonable measures to minimize the impact of such events.

20. Amendments to These Terms and Conditions

The Provider may amend these Terms and Conditions where there is an objective reason to do so.

Such reasons may include in particular:

changes to legal requirements
changes to the scope of services
technical developments
security requirements
organizational changes

Material amendments shall be communicated to the customer within a reasonable period before they take effect.

Where an amendment results in a material disadvantage to the customer, the customer shall, unless mandatory legal or security related reasons prevent this, be given the opportunity to terminate the affected contract before the amendment takes effect.

Mandatory statutory consent requirements remain unaffected.

21. Assignment and Use of Service Providers

The Provider may engage suitable service providers and subcontractors to provide the agreed services.

Applicable data protection requirements relating to processors and sub processors remain unaffected.

The entire contract will not be transferred to another provider without appropriate notification to the customer and compliance with applicable legal requirements.

22. Applicable Law and Jurisdiction

22.1 Applicable Law

Swiss law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods, to the extent that no mandatory statutory provision provides otherwise.

For consumers, mandatory protective provisions of the country of their habitual residence remain unaffected where applicable.

22.2 Jurisdiction

For business customers, the registered office of the Provider shall, to the extent legally permissible, be the place of jurisdiction.

Mandatory statutory places of jurisdiction remain unaffected.

This applies in particular to mandatory statutory places of jurisdiction applicable to consumers.

23. Final Provisions

23.1 Entire Agreement

Individual agreements and these Terms and Conditions together form the basis of the respective contractual relationship.

23.2 Amendments to Individual Agreements

Amendments or additions to individual agreements should be documented in text form unless a stricter form is required by law.

23.3 Invalid Provisions

If any provision of these Terms and Conditions is wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected to the extent legally permissible.

Applicable statutory provisions shall apply in place of any invalid provision.

23.4 Assignment

The customer may only transfer material rights and obligations arising from the contractual relationship with the Provider’s prior consent, to the extent legally permissible.

24. Contact

For questions relating to BBQHub, these Terms and Conditions, or the contractual relationship:

LevITec by Zauner / BBQHub

Website: https://bbqhub.eu Email: jonas@gzauner.com

Version: September 2026

Terms & Conditions